Automotive & mobility

NOVAE is positioned as a global player in consulting, engineering and training for the automotive and land mobility industries. Working in plants and in the sales, after-sales and training departments of the market’s major principals, NOVAE provides solutions of excellence to guarantee the reliability of vehicle production, and to enhance the relationship between a distributor and thier network. Our goal is to contribute to our clients’ operational performance so they can calmly negotiate the technological twists and turns of this sector.
CONSULTING & EXPERTISE

OUR FIELDS OF EXPERTISE

  • AFTER SALES & OPERATIONS
  • SUPPORT SERVICES FOR MANUFACTURERS TO THEIR END CUSTOMERS AND AUTHORIZED REPAIRERS
    • Technical support to authorized Repairers
    • Administration and processing of warranty transactions
    • Advice on organization and equipment for authorized repairers
  • SUPPLY-CHAIN AND FLOW MANAGEMENT – SPARE PARTS.
    • Assistance to MRO centers and authorized repairers
  • SALES AND DISTRIBUTION OPERATIONS SUPPORT
  • LOGISTICS SUPPORT FOR THE DISTRIBUTION NETWORK
    • Level 1: Logistics hotline and logistics incident handling
    • Level 2: Analysis and improvement of supply flows
    • Level 3: Logistics cost analysis (SAP experts, etc.)
  • SALES OPERATIONS PROCESSING – SALES ADMINISTRATION:
    • Administration of commercial campaigns in connection with the distribution network
      • .
    • Financial close of sales operations
    • Audits of commercial operations with the distribution network
  • NETWORK MANAGEMENT
    • Auditing of contractual standards related to the distribution contract
    • Information centers for a distribution network
  • IN-PERSON / REMOTE TECHNICAL TRAINING
  • TECHNICAL TRAINING
    • Maintenance operations training
    • Regulatory technical training
  • MAINTENANCE AND REPAIR WORKSHOP MANAGEMENT TRAINING
    • Management and Optimization of a maintenance workshop (time management; process improvement)
    • Technical and financial diagnosis – Leading your after-sales department
    • Workshop regulations and safety
    • On-site coaching – authorized repairer: personalized diagnosis, advice on organization, team management, support in recruiting technicians, process analysis and workshop improvement, analysis of equipment level and advice, launch of new MRO or authorized repairer sites
  • CHANGE MANAGEMENT TRAINING FOR AN AFTERMARKET ENVIRONMENT.
    • Skills building on a DMS (Dealer Management System)
    • Launch of a new operating system (SALES FORCE, other CRM/DMS, etc.)
OFFER

WORKING METHODS

Today, NOVAE operates in 3 different ways on our clients’ sites depending on the integration requirements and the client’s ecosystem.

These three methods are as follows: Fee-based Consulting, implementation of Customer Site Collaborative and Integrated Platforms and finally provision of Autonomous Service Centers on NOVAE sites.

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