Automotive & mobility
NOVAE is positioned as a global player in consulting, engineering and training for the automotive and land mobility industries.
Working in plants and in the sales, after-sales and training departments of the market’s major principals, NOVAE provides solutions of excellence to guarantee the reliability of vehicle production, and to enhance the relationship between a distributor and thier network.
Our goal is to contribute to our clients’ operational performance so they can calmly negotiate the technological twists and turns of this sector.
CONSULTING & EXPERTISE
OUR FIELDS OF EXPERTISE
- AFTER SALES & OPERATIONS
- SUPPORT SERVICES FOR MANUFACTURERS TO THEIR END CUSTOMERS AND AUTHORIZED REPAIRERS
- Technical support to authorized Repairers
- Administration and processing of warranty transactions
- Advice on organization and equipment for authorized repairers
- SUPPLY-CHAIN AND FLOW MANAGEMENT – SPARE PARTS.
- Assistance to MRO centers and authorized repairers


- SALES AND DISTRIBUTION OPERATIONS SUPPORT
- LOGISTICS SUPPORT FOR THE DISTRIBUTION NETWORK
- Level 1: Logistics hotline and logistics incident handling
- Level 2: Analysis and improvement of supply flows
- Level 3: Logistics cost analysis (SAP experts, etc.)
- SALES OPERATIONS PROCESSING – SALES ADMINISTRATION:
- Administration of commercial campaigns in connection with the distribution network .
- Financial close of sales operations
- Audits of commercial operations with the distribution network
- NETWORK MANAGEMENT
- Auditing of contractual standards related to the distribution contract
- Information centers for a distribution network
- IN-PERSON / REMOTE TECHNICAL TRAINING
- TECHNICAL TRAINING
- Maintenance operations training
- Regulatory technical training
- MAINTENANCE AND REPAIR WORKSHOP MANAGEMENT TRAINING
- Management and Optimization of a maintenance workshop (time management; process improvement)
- Technical and financial diagnosis – Leading your after-sales department
- Workshop regulations and safety
- On-site coaching – authorized repairer: personalized diagnosis, advice on organization, team management, support in recruiting technicians, process analysis and workshop improvement, analysis of equipment level and advice, launch of new MRO or authorized repairer sites
- CHANGE MANAGEMENT TRAINING FOR AN AFTERMARKET ENVIRONMENT.
- Skills building on a DMS (Dealer Management System)
- Launch of a new operating system (SALES FORCE, other CRM/DMS, etc.)

OFFER
WORKING METHODS
Today, NOVAE operates in 3 different ways on our clients’ sites depending on the integration requirements and the client’s ecosystem.
These three methods are as follows: Fee-based Consulting, implementation of Customer Site Collaborative and Integrated Platforms and finally provision of Autonomous Service Centers on NOVAE sites.